CASE STUDY
Apollo Hospitals
Empowering Apollo Hospitals with an Integrated Chatbot Solution for the Healthcare Industry. Apollo Hospitals sought to enhance patient engagement, streamline operations, and deliver personalised care experiences. To achieve these goals, they partnered with Technowizards, a leading provider of intelligent automation solutions. Together, they embarked on a transformative journey to integrate a cutting-edge chatbot into Apollo Hospitals existing systems.
The story
Apollo Hospital faced challenges due to a high volume of patient queries, resulting in long waiting times and delays in critical responses. Manual handling of routine tasks led to resource consumption and inefficiencies. They sought a solution to enhance customer service and patient engagement. Technowizards, a renowned provider of conversational AI chatbots, was approached to assist Apollo Hospitals in achieving their objectives of delivering personalized recommendations and improving overall care experiences.
The solution
Technowizards proposed an integrated chatbot solution using AI and NLP to address Apollo Hospitals’ challenges. The chatbot accessed patient data from Apollo Hospitals EHR system, providing personalised recommendations like appointment scheduling, medication reminders, and health tips. Technowizards seamlessly integrated the chatbot into Apollo Hospitals existing infrastructure, ensuring compatibility with their EMR system and appointment scheduling software. The chatbot learned from interactions and improved its responses over time using machine learning techniques. This continuous evolution aimed to meet the needs of patients and healthcare professionals.
